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Another Happy Customer of
TrollingMotorParts.com
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SUNSHINE LETTERS
Here is a collection of letters received from some of our customers.
We would like to thank everyone for taking the time to write to us.
We appreciate your business! |
- I just want the public to know that these guy's go above and beyond the call of duty, they did a two day job in about 4hrs. and I will drive 300 miles again to do business with them when it is time to repair or purchase a new trolling motor ! Thanks again Jim and Adrian , come fish Fayette Co. with me, Roy Childs
- I am once again blown away by your fast response on shipping needed parts out. Two days from ordering, to in my mail box and on the boat. You define customer service supremely. Thanks for the blazin service, I'm ready to hit the water again. Joe
- just want to thank y'all for your prompt and courteous service.after spending the better part of a day trying to find a prop for my older minnkota i decided to hop on the "net" and see what happened. trying minnkota.com got me to your site. after fifteen minutes and one phone call my prop was on its way. i rec'd. it in 2 days and lo and behold it was the right one and i was fishing that night. i didn't catch much but i don't think it was the props' fault. thank you.Thanx for reading me,
Mike "Buzz " Bates
- Jack
I'd like to thank you and your team for the prompt service in shipping the Endura 50 to France. My father was amazed! Now you can add the French flag to your website.
Thanks again regards, Benoit Romain
- Dear Jack Henson,
I am writing because I want to make some comments on the MinnKota EM44 motor I bought from you.
It is working wonderfully, so I am fully satisfied with my purchase.
On the other hand, I also appreciate the excellent treatment and accurate information I received from your company, which made it possible the delivery of the unit perfectly on schedule.
Now, I am trying to buy a new model GARMIN GPS 76 of the same brand as the one I already have, but it is not available in Argentina.
I have been writing to ######, which is a firm that trades through Internet, but I have not received any response yet.
I would greatly appreciate if you could let me know if there is some company, as reliable as yours, which I could communicate with and afterwards purchase the GARMIN GPS 76 from them.
I am looking forward to hearing from you soon.
Sincerely yours,
ENRIQUE CURLETTO
SANTA FE, ARGENTINA
- I want to thank you for such a complete and fast response. I am not accustomed this kind of treatment... You need a raise!!
Many thanks, Ken Foreman
- Jack,
I placed my order, got my parts yesterday, installed 'em, and I'm in good shape! Thank everyone including yourself for the great service.
- Gentlemen:
We are returning a pair of pliers that Johnny left at our trailer while servicng the water heater.
We would be derelict if we did not take the opportunity to mention to you, how much we appreciated this young man in the way that he conducted himself, responded on time, professional and compliment his courtesy and attitude.
He is a real asset to your business. Young men with his qualities are just hard to find these days.
Thanks to Johnny, in spite of everything, we still have hot water. We now fell better that we can get reliable responsive service on the trailer out in the country.
Sincerely, Delvis Hall
- Folks:
I found your site while searching the Web for parts to fit my "Skeeter by Motorguide" trolling motor. The site is beautifully laid-out and very well done so that it was easy for me to locate the part and record its stock number. I decided to call your "800" number so I could talk directly with a human being. (I don't have any problem ordering from a web site ... I just had some questions to ask and it's easier to do by telephone). I was gratified to hear a knowledgeable, gentle, East Texas lady on the other end. She checked availability, announced that the parts were, indeed, in stock, and I ordered them. That was on Thursday, December 7th. They were delivered on Friday, December 8th.
Your parts were economical, correct, and delivered in the wink of an eye. You've guaranteed yourself a customer for life. I'll tell all of my friends about your service ... and, believe me, I've got lots of fisherman friends! Thanks for your outstanding service, pricing, and knowledge.
Jim Settle
"Not all things that count can be counted. Not all things that can be counted count." - Albert Einstein
- Good Morning,
I called this morning and asked you to destroy my Discover Card for me, leaving it behind was just one more contributer to a really bad three days at the lake. Everything that could have went bad did go bad plus we didn't win any money at the tournament. The only good thing that came out of it was the great service you gave to me in a time of great need, of course you always do. This is the third time you have had to fix my motor at the lake. I will sleep better tonight knowing my card isn't floating around somewhere, thank you for taking care of that for me and thank you again for repairing my motor in record breaking time.
Oh by the way you have a really neat website.
- I was at Lake Fork for my first time yesterday and fished 30 minutes before running into trolling motor problems. I first went in your store to buy a prop pin but that was only the beginning of my problems. I loaded the boat and went to your store hoping you would tell me the problem and I was going to leave. I figured a local shop located on the lake was a definite tourist trap and the prices would be higher than anywhere else. I was amazed when you said you could fix the problem in about 45 min and was shocked at the low price you quoted me. You could not find anything wrong with the motor, but you still took the time to clean it up like new. It sounded better than new when you tested it in your shop. When I placed it on the boat I still had the same problem. Mr. Henson then stood out in the sun on a 105 degree day and completely diagnosed my problem, which turned out to be a bad battery. Just when I thought it couldn't get any better, you aloud me to charge the battery for an hour at your shop. I went out that evening and saved the rest of my fishing trip!!! It is hard to find good people these days so I wanted to be sure and thank you for all your help. You and your staff (Johnny) are the greatest. Thank you for the fast and professional service on my boat and trolling motor and for going out of your way to help me. I wish more business owners were the same as you folks! Please pass this onto the young lady you were training when I was there. It is what sets you apart from all the rest!
Thank you again, see you in September for the tournament.
Chris Oatman
- Received my endura 36 yesterday... a perfect fit and a job well done... the web is indeed amazing.. as time goes by more and more people i believe will purchase this way... makes sense and you shop in the comfort of your own home or business...Bob Mornar
- I would like to thank you for all your help. You were most gracious with your time and knowledge. I really appreciate the schematic and the detailed test sequence. I would have given up if you had not helped. Thanks again for everything. You bet I will buy from you if I ever need repairs or a new trolling motor. I will tell all my fishing buddies about your service.
Thank you, Alan Ramsey
- Dear Jack,
I received the pedal and have installed it, it works great. Thanks for saving my trip to maine....I really appreciate it.
ED
- THANK YOU FOR THE QUICK RETURN OF THE DIAGRAM, IT CAME OUT FINE. HAD I NOT HAD THIS I WOULD HAVE BEEN IN A REAL MESS, IT TAKES AN ACT OF GOD OR CONGRESS TO GET ANYTHING LIKE THIS TO WORK WITH IN MY AREA. THANKS AGAIN, I'LL BE TELLING MY FISHING PALS OF YOUR HELP AND YOUR SITE.
Ronnie Meadows
- Dear Mr. Henson,
I have sent you this to thank you for your prompt, no noncense service Canberra is not well known even to most Australians, and this disc will let you see where I live - skip the political hype and it's not a bad story.
Many thanks,
Bill
- Dear Jack,
Thank you very much for the fast and courteous service. I ordered the
parts on Monday and received them in Ohio on Wednesday. The parts were
exactly what I needed and I'm back in business for this week-end. I'm going
to recommend you to everybody in our bass club and give them your web site
address.
Thanks again,
Chris
- Hi from Morgantown
Hey just sent you a note at peoples.com hope you get it . Also just read all your letters from happy customers. Sounds like they've figured out what
I've known all along - you guys are great!!! And I'm not a bit prejudiced!
- I just wanted to send a quick note to compliment you folks on your service,first on actually responding to an e-mail sent on a Sunday and second for your service. I called with an incorrect part number but within a few minutes you had identified the correct part number and 3 days later I had my part in hand, ready to restore my trolling motor to operating conditions. I really appreciate the service and will certainly pass along your name as a reference. I'll be back!
- Just a thank you for your prompt service . I received my kit in a very timely manner . I now have my motor in working order , it's like new . I will definately recommend your co. to all my friends . Keep up the good work and good luck in the future......
- Jack,
Just wanted to thank you for all your advice on my recent trolling motor problems. The things you suggested worked great. The steering on the motor is now back to normal. Thanks for making the instructions easy enough so that even a novice like me can follow them without messing everything up.
Gary Keller
- Mr. Henson
I received my steering cable today 3-24-00 just as you said I would. I am very pleased to say that the cable worked perfect and I plan to take the boat out tomorrow and do a little crappie fishing. Thank you so much for your service and next time I have another trolling motor problem I will be calling you.
Thank You
David
- I have an old Brute 750. I hit a pier, the top case and all the plastic parts therein broke. I called on March 21, and a wonderful woman helped me order the following:
control box cover, control box base, steering indicator, compression spring, indicator clip, rack guide, rack guide cover, ball bearing, ball bearing race cup.
I received all the parts I ordered. Everything went back together perfectly. The problem is I still can't steer. I must still be missing a part or two. When I hit the pier the case flew apart. So, I'm not sure what else I am missing. There must be something that fits inside the rack guide that hooks up to the steering cable?
My steering cable is smooth on the end, if that's any help. Sorry, for all the trouble. Please pass this along to the lady who answers the phone. She's a genius when it comes to figuring out what parts I need.
- Jack, geez I have never seen anything like it I will send the money out in the morning, I must commend you, Sir I will recommend your sight to every
one thank you very much I really did not expect to hear from you for a couple of days, the cash is on its way thanks again Jerry Turner
- The prop you sent me fits like it was made for my Pflueger Model 25. I didn't even have to use the 5/16" adapter, my motor shaft is 5/16" at the end
but about a 1/4" in it goes up to 5/8". Thank you for all the help and information. Joe Ramponi
- Your message and advice re the minnkota battery light was...enlightening! We really appreciate your taking the time to solve our mystery!!!!
- Jack, I just wanted to thank you for your prompt service. I actually got the part from you last week, it fits exactly.
Thank you so much, motor is back to like new! Matt Coyle
- I ordered a trolling motor from your company. It was a power drive mount (Minnkota) that you all modified for me. You cut the shaft down from 48 to 42 inches. You did an outstanding job and I received it in just 5 days. It looks great and works just as well. Job well done!! I'll be certain to send
business your way in the future. Tight Lines. -Jim O'Connor
- thank u for the propeller, we got it yesturday, sept. 22. he is really tickled he got it so fast. thanks again.
- Dear Mr. Henson,
I have my paperwork, I think that you want. I have everything that came with the boat. I am planning to come down on Saturday Morning. Your located on Hwy 17. Are there any stores or Marinas near you. Im trying to figure out where you are at. Are you located by the lake? I spoke with Lake Systems. They said they were going to ground ship the "power arm" or something like that. I guess that means not the base or rather the entire unit? Anyway they thought you would receive it on Friday. I will see you Saturday morning. And oh yes. I appreciate you taking the time to call me and coordinate this repair. It is refreshing to do business with reliable, competent, professional people. I will again be at my work number on Friday, if you have any questions and I will check my email Friday night or Saturday morning before I leave if you need to get a message to me. See you Saturday. Roland
- Just a thank you for your prompt service . I recieved my kit in a very timely manner . I now have my motor in working order , it`s like new . I will definately recommend your co. to all my friends . Keep up the good work and good luck in the future......Thank you, Jack
- Dear Casey and Jack,
I wanted to express my appreciation to the two of you for your assistance in restoring my MotorGuide to working order this week. When my trolling motor quit working on the first day of my recent Lake Fork trip, I was disappointed to say the least. The main reason for the trip was to take my son, Tim, on a rare fishing trip. He is growing up and has little time to fish with the "old man". Knowing our fishing possibilities would be greatly limited without a working trolling motor made repairs crucial. I must admit, I was reluctant to take the unit to a repair shop on the lake. I was not sure, being from
out of state, if a repair shop might try to take advantage of my situation, you proved my fears to be unfounded. I found your service excellent, your hospitality second to no one and your price inline with other service centers I have used. You truly went the extra mile to make the needed repairs, even calling MotorGuide to double check on possible warranty for some of the work preformed. The expediency of the work completed allowed me the pleasure of spending a great day on the lake with Tim. I enjoyed our conversation on your business philosophy of offering a premier service at a fair price. It is my firm believes that this practice will yield you continued success. As we move forward into a New Year, here's wishing the best of luck to On Site Service, www.trollingmotorparts.com and Casey and Jack Henson.
Best wishes,
Rick Nolan
PS The depth finder transducer worked great.
- Jack, Thanks for the immediate reply, I have just finished placing an order with a "Lady" at your order desk, it would be nice if every-one was as prompt and pleasant. Thanks Bruce
- Hi Jack, Casey, Johnny and Bill,
I just wanted to thank you again for your outstanding service!! Both for the rapid repair of my Genesis trolling motor and my rod strap system. Had a great day on the water today...boated 16 largemouth bass and 2 sandies.
No lunkers but still had a blast thanks to your quick service.
I forgot to tell you today that your advice on boat wiring is what made it possible for me to successfully modify
my cranking accessories battery system. :-) Learned quite a bit about marine wiring color codes and voltage drop versus wire length and guage.
Don
Allen, Texas
- Ordering Parts from your company was easy and pleasant. First your prompt response to my email inquiry that confirmed the availability of the parts was most appreciated. The lady who later took my phone order was courteous, friendly and knew what she was doing. The parts then arrived just as she promised. Thanks for the obvious attention you give to running your business.
K.E. Hutson
Dayton, OH
- Mr Henson,
Looks like you found the correct diagram. It looks very similar. I am also proud that you sent a fax. I only got half the diagram in the email. You can rest assured that if I need a part you will have the first opportunity to fill my needs. I want to take a minute to thank you for the service you have provided for me. It is unusual that a business man would take the time to do what you have done and not charge or mention any fee. Nowadays everybody wants to make a buck on the internet. You must be from the "old school as I am. You have my business and I will tell my friends about you and your website.
Thanks again
Richard
- I am just writing to thank you for your extremely fast and professional service. I am very impressed with the speed my initial email was answered, the order was taken and the item was shipped. I first emailed you, Sunday morning at 12:30 a.m., with a question on the availability of a trolling motor part. After I woke. I checked my email, and you had already sent me a response!!! (8:30 a.m. Sunday morning). I called your company 2 hours later and ordered the part that I needed. I received the part only 24 hours after ordering! Amazing!
Thanks for the fast service. I didn't even miss a day on the water.
Thanks again,
Scott Werner
Saint Louis, MO
- Gentleman, and Ladies I am sure,
Thank you so much for the prompt service. Order was placed from Wisconsin on Thursday via internet, and the correct product was in my
mailbox on the following Monday. The service was great and the price was right.
I will definitely keep trollingmotorparts.com, as a bookmark for future
purchases.
Thanks again,
Lee Anderson
Durand, WI
- Good Morning
I just had to send a note of appreciation. I just got off the phone after placing an order for some parts for my MinnKota trolling motor. I was talking with Cindy and had to relay to you how much I enjoyed dealing with her. She was quick, efficient, and friendly. I have no doubt I will be receiving the correct parts in a matter of a very few days. Your service and people are great! YOU DONE GOOD!
Thank you
Rich Ellison
- we recently fished a week at lake fork, unfortunately i broke a trolling motor midway through our trip. thanks to your article in the local paper we were able to find you guys. you fixed my trolling motor in a very quick manner and was much cheaper than i had anticipated. once again thank you. i have done nothing but brag about your shop, and will continue to use you guys should the circumstances arise.
chris vaughan
bossier city, la
- I just wanted to write to you and thank you very much for the help on fixing my OMC trolling motor. The advice you gave me on my old motor when it broke was right on the nose and was exactly what was wrong. You guys answered every e-mail I sent, no matter how strange it sounded, then helped me to order the right motor for it saving me money. I needed to fish a tournament so time was tight, but you guys came through with flying colors and everything arrived on time. I have told everyone in my bass club about your site and will keep doing so.
Thanks again.
Greg Stewart
Illinois
- I just want to thank you for the best service I have ever had. I called your toll free number Thursday morning and ordered a T-11 prop.
When I got home from work Friday night, the prop was right there. I expected it to show-up on Monday. You're the best !!!Thank you !
Ralph Pierce
- To the owner or owners of Trolling Motor Parts. Com
Hello,
Please take the time to read this short letter.
I ordered my part late Friday night about 1:00AM after about a 45 minute search on the web. After finding your site, (The only one that I could find that had pictures of the parts!). I cannot tell you how impressed I was when I had a voice mail at 9:00AM suggesting a way to receive my part quicker and at a lower cost! The outstanding service that your company offers will be passed on to all of my boating and fishing friends, (and that's quite a few).
Thank you once again for a glimmer of outstanding service in a sea of apathy.
David J. Fernandez
- WOW! Just when I thought no one remembered what customer service meant.
All the smoke leaked out of my trolling motor and I was sure it was a total loss, I was ready to shell out big bucks for a new one. Then I stumbled on your site while researching what to buy.
Now this all started on a Thursday evening. Friday I took my motor apart then found the website and decided to call about parts and technical advise. Friday afternoon, at the end of a pleasant conversation with a gentleman at Trollingmotorparts he told me he had already packed the box while we were talking. Before noon the following Monday I had my order (Texas to Iowa in less that two working days). You just made a customer of me and any one I know who needs trolling motor parts. Thanks for the great service.
Brian Goodwin
Goodwin Tackle Service
PS. My motor runs better than it did before it burned up.
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